FAQ

What do you sell? Graded and collectible trading cards.

Where do you ship? Currently within the United States only.

How long does shipping take? Orders ship within 0–1 business days, then arrive in 5–7 business days — about 5–8 business days total.

How much is shipping? Calculated at checkout based on your address and order size.

Can I return an item? Yes, within 30 days of delivery, if it's unused and in original packaging. Sealed wax/packs must be unopened and graded cards must stay in their original holder. See our Return & Refund Policy for details.

Who pays return shipping? We do if the item was our mistake (wrong, damaged, or defective). Otherwise, the customer covers return shipping.

When will I get my refund? Within 5–10 business days of us receiving and checking the returned item.

Can I cancel my order? Yes, free of charge, any time before it ships.

Is it safe to pay on your site? Yes — payments are processed securely and we never store your full card details.

How do I contact you? Email support@elitegradecollectibles.shop or call +1 (959) 246-9383.